Customer Advisor_EN_HTL_IB（HC2604280018）

- Assist customers with their inquiries and concerns in English via phone, chat, or email;

- Communicate effectively with customers, showing empathy and patience;

- Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;

- Advocate the Trip.com culture both internally and externally;

- Assist with ad hoc projects assigned by Team Leads / Supervisors.

- Proficiency in both verbal and written English;

- Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;

- Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;

- Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);

- Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.