IT Service Engineer - Marshall

Provide first-level or second-level support to remote users or on-site users for hardware and software issues, including troubleshooting and resolving technical problems. - Assist in the installation, configuration, and maintenance of computer systems, software, and networks. - Respond to user inquiries, diagnose issues, and offer solutions in a timely and efficient manner. - Maintain accurate records of all support requests, resolutions, and follow-up actions. - Collaborate with other IT team members to implement and improve IT processes and solutions. - Ensure the security and integrity of the company's IT infrastructure and security policy. - Manage IT assets in areas. - Assist in the development and implementation of IT policies and procedures. - Provide training and support to end-users on various software applications and systems. - Stay updated with the latest industry trends and technologies to provide innovative support solutions.

Bachelor's degree in Information Technology, Computer Science, or related field. - 1 year work or intern experience in related domain. - Proven experience as an IT Support Engineer or similar role. - Strong knowledge of operating systems such as Windows 10/11, Windows Server, Active Directory, network configurations, Microsoft Office, M365, and hardware components. - Excellent problem-solving skills and attention to detail. - Ability to work independently and as part of a team. - Proficient oral, written in both English & Mandarin is required. - Strong communication skills, both written and verbal. - Customer-focused mindset with a commitment to providing high-quality service. - Team spirit and user satisfaction driven Preferred Skills : - Experience with IT service management (ITSM) tools. - Knowledge of cloud computing technologies and platforms. - Understanding of cybersecurity principles and practices. Work Environment & Physical Requirements Regular, predictable on-site attendance is an essential function of this role. Ability to move throughout offices, manufacturing facilities, and construction areas, including walking, standing, bending, kneeling, and climbing stairs or ladders. Ability to lift and carry materials weighing up to 25–50 pounds, with occasional heavier lifting as required. Ability to work in varied environments, including offices, industrial, and construction settings. Willingness to travel to other job sites as business needs require. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position, in accordance with applicable law. Compensation & Benefits Competitive salary commensurate with experience and qualifications. Comprehensive benefits package, including medical, dental, and vision coverage. 401(k) retirement plan with company match. Paid time off and company holidays. Professional development and growth opportunities. Equal Employment Opportunity CATK is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic. Employment Disclaimer This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. CATK reserves the right to modify, revise, or add job responsibilities as business needs evolve. Employment with CATK is at will, meaning either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law. Export Control & Data Security Compliance This position may involve access to sensitive systems or information subject to U.S. export control and data security regulations. Employment is contingent upon the employee’s ability to comply with applicable laws and company policies related to data protection and controlled information access.