Service Team Manager

Duties and responsibilities include, but are not limited to: · Be responsible for achieving team service revenue target (NIS) (if applicable) · Contact window for KA related plants and provide high standard service within different KA plants, including process, document, service contract management etc. · Continuously improve the service process and efficiency so as to ensure the customer satisfaction · Manage service onsite team capability with people selection, performance management and competence development · Responsible for interface with other business line, channel and end user to ensure service remains a valuable business in KA · Support product and service sales extend business in KA · Provide on-site technical support and problem solve when required · Operation local contact window of CC China if related plants belong to global KA · Provide feedback of product quality performance and service quality performance to technical specialist with inputs from team members and customers · Take overall responsibility of work safety and occupational health for own team and workplace. Perform risk analysis and hazard identification, provide and implement safe work instructions, safety measures and occupational hazard prevention for responsible workplace and job scope. Train staff and organize training for staff about work safety and occupational health, promote safety & health culture. Be responsible for workplace safety inspection and implement corrective actions, be responsible for maintenance of equipment, facility, safety gears and PPE. Encourage safety event reporting and respond to safety reports, actively eliminate significant safety risks. Ensure PPE availability and drive correct usage. · Other

from manager 任务职责包括但不限于: · 负责实现团队服务收入目标（NIS）（如果适用） · 负责大客户相关工厂的联系窗口，在不同大客户工厂内提供高标准的服务，包括流程、文件、服务合同管理等 · 持续改进服务流程和效率，确保客户满意 · 管理现场服务团队的能力，包括人员选拔、绩效管理和能力发展。

• 负责与其他业务线、渠道和终端用户的联系，确保服务在大客户中保持有价值的业务 · 支持产品和服务的销售，扩展大客户的业务 · 在需要时提供现场技术支持和问题解决 · 如果相关工厂属于全球大区，负责运营中国客户中心的本地联络窗口 · 根据团队成员和客户的意见，向技术专家提供产品质量表现和服务质量表现的反馈 · 全面负责本团队和工作场所的工作安全和职业健康。在负责的工作场所和工作范围内，进行风险分析和危害识别，提供和实施安全作业指导书、安全措施和职业危害预防。对员工进行安全生产和职业健康培训，推广安全健康文化。负责工作场所的安全检查并实施整改措施，负责设备、设施、安全装备和个人防护用品的维护。鼓励安全事件报告和回应安全报告，积极消除重大安全隐患。确保个人防护用品的可用性和正确使用 · 完成经理的其他要求 Education & Experience · Bachelor degree or above in mechanical & electrical engineering · 3+ years’ experience in aftermarket service of high-end industrial product prefer in power tools and automotive industry and 1+ supervision on customer service Knowledge & Skills · Extensive knowledge of manufactory, production methods and industry trends · Knowledge of automotive industry is a plus · Leadership skills · Technical problem-solving skills · Good PC and MS office skills · Good communication and strong interpersonal skills · Good English both in read and written · Fluency in local dialect(s) is a plus Personality & Behavior Traits · Customer oriented · Result oriented · Systematic thinking & root cause dig out · Well planning, coordination and organization · Lead and develop others with strong teamwork spirit · Drive team performance · Self-drive · Quick response, urgency awareness 教育和经验要求： · 机械或电气工程专业本科以上学历 · 3年以上高端工业产品售后服务经验，电动工具和汽车行业优先 · 1年以上客户服务管理经验 知识技能： · 熟悉制造工厂、生产方法和行业趋势 · 有汽车行业知识者优先 · 领导技能 · 技术问题解决能力 · 熟练使用计算机和办公软件 · 良好的沟通能力和较强的处理人际关系技巧 · 良好的英语读写能力 · 精通当地方言者优先